PRIVACY POLICY

WHO WE ARE

We are MySleepAI which is owned by Infotrust Corporation (Infotrust). Our website at https://stg-infotrustconcierge-migration.kinsta.cloud is operated by InfotrustAI, a division of Infotrust.

COOKIE CONSENT DECLARATION

Last updated on March 3, 2025

Please review our Cookies Policy which forms part of our Privacy Policy.

Please note: If you do not agree to the use of essential cookies including sharing of necessary personal information for AI analysis and reporting, we recommend that you do not use our website.

Cookies

STRIPE

Our website uses Stripe for processing payments. The collection, use, and storage of your payment data are governed not only by our Privacy Policies but also by Stripe’s Privacy Policies. We request that you to read and understand these policies to be fully informed about how your data is handled. By using our payment services, you consent to these terms. Please review Stripe Privacy Policies at https://link.com/en-ca/privacy; Stripe support site https://support.link.com/

CHATGPT

Our website uses ChatGPT and ChatGPT plugins, products by OpenAI, to deliver generative artificial intelligence services. As such, the collection, use, and storage of your data during interactions with ChatGPT are governed not only by our Privacy Policy but also by OpenAI’s Privacy Policy. We request that you read and understand these policies to be fully informed about how your data is handled. By using our services, you consent to these terms. Please review OpenAI’s Privacy Policy at https://openai.com/policies/privacy-policy

BING AND MICROSOFT COPILOT

Our website uses Bing, the Bing chatbot Copilot, and Bing plugins, products by Microsoft, to deliver generative artificial intelligence and search services. Microsoft Copilot is an AI-powered assistant used with Microsoft applications such as Bing, Microsoft Edge, Microsoft 365, and Windows and is compliant with existing Microsoft privacy, security, and compliance commitments. As such, the collection, use, and storage of your data during interactions with Bing and Copilot are governed not only by our Privacy Policy but also by Microsoft’s Privacy Policy. We request that you read and understand these policies to be fully informed about how your data is handled. By using our services, you consent to these terms. Please review the Microsoft Privacy Statement at https://privacy.microsoft.com/en-gb/privacystatement and the section Search, Microsoft Edge, and artificial intelligence at https://privacy.microsoft.com/en-gb/privacystatement#.

MySleepAI PRIVACY POLICY

Protecting Your Privacy. This privacy policy (this “Privacy Policy”) applies to Infotrust Corporation and its division InfotrustAI (“Infotrust”, the “company”, “us”, “we” or “our”). It explains how we collect, use, and disclose personal information by way of this website (this “Site”) in Canada. Infotrust is committed to protecting your privacy, as it is fundamental to our values and the way we do business. Our management of personal information is governed by applicable law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA). In general, “personal information” is information about an identifiable individual, subject to more particular definitions or interpretations under applicable law. This Privacy Policy does not apply to any information that is not personal information as defined in or interpreted under applicable law. Generally, we collect, use, and disclose personal information as necessary to offer and provide clients with certain products and services, including without limitation generative artificial intelligence reports (“Infotrust Products and Services”), and otherwise to fulfill our responsibilities with respect to our business.

Changes to This Privacy Policy. This Privacy Statement explains Infotrust’s current practices regarding what information we may collect, use, and secure when you use our services. This statement may vary from time to time with or without any notice. Infotrust reserves the right (in its sole discretion) to change, revise, amend, or modify this Privacy Policy at any time, and we will take reasonable steps to advise affected individuals of any material changes, if required by applicable law. However, you should review this Privacy Policy from time to time to ensure that you are aware of and accept any changes made.
You may contact us to obtain a current copy of this Privacy Policy or if you feel that Infotrust has not handled your personal information in a reasonable manner. Any such requests or any enquiries or complaints regarding this Privacy Policy or Infotrust’s privacy practices should be directed to our privacy officer at: Infotrust Corporation, Attention: Privacy Officer, InfotrustAI@infotrust.net. In addition, you may contact your provincial Information and Privacy Commissioner.
The Information We Collect. The types of personal information we collect and use will depend upon the information and Infotrust Products and Services requested. However, subject to applicable law, unless otherwise specified it may include:
name, address, email address and other contact details;
medical and health related information and data;
financial, credit, billing, and account information, insurance information, including public or private health insurance information, and other incidental information relating to the products and services we provide; and
any other information we may collect with your consent or as permitted or required by applicable law.
How We Use Information We Collect. We use information we collect:
to assess whether we are able to provide you with Infotrust Products and Services;
to offer and provide services and deliverables to you, including Infotrust Products and Services;
to communicate with you regarding the Infotrust Products and Services or other services you request and to respond to your requests and enquiries;
to administer our client databases and issue and collect accounts;
to provide you with material on Infotrust Products and Services and other services;
to develop and use our knowledge management systems and permit Infotrust personnel to consult documents that we have created on your behalf and that contain personal information;
to manage and administer our business; and
as permitted or required by applicable law or for purposes for which you otherwise provide your consent.
If you do not wish to receive further materials from us, including regarding Infotrust Products and Services, you may unsubscribe or ask us not to contact you for these purposes.
How We Collect Information. We typically collect personal information directly from you or through our interaction with you. However, unless otherwise specified we may obtain personal information about you from other sources, including government agencies or third party service providers in connection with Infotrust Products and Services and other services provided to you.
How We Disclose and Share Your Information. We do not sell your personal information. We do share the information essential to the proper functioning of our website, for example sleep questionnaire, sleep diary and sleep tracker data submitted with anonymous identifiers for AI analysis and reporting. We may disclose the personal information we collect about clients or other individuals we deal with to third parties, including:
where we are required or authorized by applicable law to do so;
where it is necessary to process or collect fees;
to regulatory (including self-regulatory) or governmental authorities;
where you have instructed us to disclose your personal information to a third party for a designated purpose;
where we reasonably believe a third party requesting your information is your agent; and
where you consent or as permitted or required by applicable law.
Third Parties. Infotrust may transfer your personal information to our service providers engaged by us to administer or provide products, services or information on our behalf. We use reasonable measures to require the organizations with whom we share your personal information for these purposes to use your personal information only to perform the services we have hired them to provide. Note that some of the service providers that process or handle personal information on our behalf may be located outside of Canada. As a result, your personal information may be transferred, stored and/or processed outside Canada in connection with the purposes described in this Privacy Policy. Contractual or other measures we may use to protect your personal information are subject to the legal requirements of the foreign jurisdictions where your personal information may be transferred, stored or processed, for example, lawful requirements to disclose information to government authorities in those countries.
Our Website. The only personal information that we collect about you when you use this Site is what you tell us about yourself, for example, by completing an online form when you request receipt of Infotrust Products and Services or other services, or information you provide to us through the “Contact Us” section or when you send us an email. You can visit this Site without telling us who you are or revealing any personal information about yourself. Infotrust may collect de-identified data as you browse through the website. As most websites do, we track usage patterns on our website on an anonymous basis. We may use cookies, which is a data file stored on your computer, to collect certain information about you and your use of this Site. This information includes IP addresses, domain names, and the type of computer and operating system being used. We may use cookies to identify your computer when you revisit our website or to track statistical information related to navigation throughout the website. We may also use analytical and audience measurement cookies. These cookies are used for analytical purposes and audience measurement only. The information generated by cookies about your use of this Site is used to evaluate usage trend, which will help us to improve and maintain this Site. You may adjust your browser to refuse to accept cookies, remove cookies, or notify you when a cookie is set by changing your web browser preferences or settings. Please check the “Help” menu on your browser to learn how to change your cookie preferences. You do not have to accept all cookies sent to you by this Site. However, disabling cookies on your web browser may have an adverse effect on some of the features/functions of this Site. The collection and use of such cookies does not allow the identification of individuals and cannot be cross referenced with other processed data. Your identity cannot reasonably be ascertained from this information. Each time you visit our website, our server records your Internet service provider, the date and time of your visit, the pages you visit and the documents downloaded, the searches you performed, and the referring URLs you came from. We use this non-personal information to optimize our website service. For your convenience, we may offer links from our website to other websites. However, Infotrust is not responsible for, nor do we accept any liability for, the personal information collection, use, and disclosure practices of other entities to which our website may link. You should consult the privacy policies of these other entities before providing any personal information on their websites.
Your Consent. We collect, use and disclose your personal information with your consent or as permitted or required by applicable law. Your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. For example, in many cases, a client’s consent to the collection, use, and disclosure of personal information by Infotrust may be implied by the fact that the client has engaged Infotrust to provide Infotrust Products and Services or other services, where the collection, use, and disclosure of personal information relates to the performance of those Infotrust Products and Services or other services by Infotrust or third parties or where Infotrust provides Infotrust Products and Services or others services at the request of healthcare professionals. If you provide personal information about another person to us, we assume you have the consent of that individual to enable us to collect, use, or disclose their information as described in this policy. If you choose to provide personal information to Infotrust, we assume that you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you do not consent, please do not provide your personal information or, where applicable, exercise the opt-in or opt-out options offered. Subject to legal and contractual requirements and reasonable notice, you may refuse to consent to our collection, use and disclosure of your personal information or you may withdraw your consent to our further collection, use, and disclosure of information about you, by contacting us via email at InfotrustAI@infotrust.net. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide Infotrust Products and Services, in whole or in part. There are instances where Infotrust may collect, use, or disclose your personal information without your consent, for example, to collect a debt you owe to us, to comply with a subpoena or court order, or to comply with the rules of court regarding the production of records.
Infotrust has implemented reasonable physical, organizational, and technological or electronic security measures to safeguard the personal information in our custody or control. These include safeguards to protect personal information and reduce the risk of loss or theft or unauthorized access, collection, copying, modification, use, disclosure, and destruction. Authorized Infotrust personnel, agents, and mandatories have access to your personal information. You can generally visit the Infotrust website without providing any personal information. However, given that electronically submitted data is not one hundred percent (100%) secure, we make no warranties as to the security of any such personal information that you submit, which you do at your own risk.
Access and Correction. We maintain a file of your personal information for the above-mentioned purposes. You have the right to access any personal information that Infotrust holds about you. Infotrust will request that you provide sufficient identification information to permit us to account for the existence, use, and disclosure of your information and to authorize access to your file. If you wish to request access to, or correction of, your personal information in custody or control of Infotrust, please make your request by email sent to us at the address below. We may need to verify your identity before searching for or providing you with personal information. In some circumstances, we may not provide access to your personal information, for example, if it contains the personal information of other persons, if it constitutes confidential commercial information, or if it is otherwise not properly the subject of an access request. It is important that your personal information be accurate and up to date. Please inform us as soon as possible of any changes to your personal information. If you have any questions, requests or complaints about our personal information practices, please contact us at Infotrust Inc. via email at InfotrustAI@infotrust.net.
Challenging Compliance. You may challenge the accuracy and completeness of the personal information that Infotrust holds about you, and to have it amended as appropriate. All enquiries will be investigated and reported back in a timely manner.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Personal Data Collected

First Name and Last Name (optional)
Email address (user name)
Age (can affect sleep norms)
Gender (can affect sleep norms)
Geolocation: Country; State/Province/Region (can affect sleep norms)

Who We Share Your Data With

We may share your data with third-party service providers, vendors, contractors, or agents who perform services for us or on our behalf. These third parties may include, but are not limited to, payment processors, customer support providers, marketing and advertising partners, analytics providers, and hosting providers. We may also share your data with our affiliates, subsidiaries, or parent companies. We may share your data with law enforcement agencies, government authorities, or other third parties if we believe that such disclosure is necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect our rights, property, or safety, or the rights, property, or safety of our users, third parties, or the public. We may also share your data with third parties in connection with a merger, acquisition, or sale of our assets, or in the event of bankruptcy.

Sharing of Personal Information

As stated in our our Cookies Policy, we do not sell personal information. We do share the information with third parties that is essential to the proper functioning of our website. For example, data pertaining to sleep questionnaires, sleep diaries and sleep trackers is submitted for AI analysis and reporting using anonymous identifiers accessible only to our Administrators. All shared data is encrypted. The user must opt-in to give consent for sharing of all non-essential information.

Please note: If you do not agree to the use of essential cookies including sharing of necessary personal information for AI analysis and reporting, we recommend that you do not use our website. We do not sell any personal information. In accordance with CCPA (California Consumer Privacy Act) use of this website is restricted to users 16 years or older in California and in any location where this law is applicable.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.